We are committed to treating our clients fairly and resolving all complaints promptly, professionally, and transparently.
If you’re dissatisfied with our service or advice, you can lodge a complaint in writing with our Information Officer at ops@financialalliance.co.za.
We will acknowledge your complaint within five business days, investigate it, and provide a written response within six weeks.
If you are not satisfied with the outcome, you may refer your complaint to the FAIS Ombud for Financial Services Providers for independent review.